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Shipping & Returns

Shipping Information

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Charlie Skate Co. works with Printful, a print-on-demand provider, to fulfill and ship orders. This means every item is made to order, reducing waste and ensuring quality.

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  • Processing Time: Orders are processed and printed within 2–5 business days.

  • Shipping Time: Once shipped, delivery takes 4–24 business days, depending on location and order volume.

  • Tracking: A tracking number will be provided via email when your order ships.​

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Where We Ship

🚫 No international shipping yet—we currently only ship within the United States.

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Estimated Delivery Times (After Processing)

  • Standard Shipping: 4–24 business days

  • Expedited Shipping: Not available at this time

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💡 Delays may occur due to holidays, weather, or high order volume.

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Returns, Refunds & Exchanges

Since all products are made to order, we do not accept returns or exchanges unless the item is damaged, defective, or incorrect.

🔹 We do NOT offer refunds or exchanges for:
✅ Wrong size orders (Please check our size guide before purchasing!)
✅ Buyer’s remorse (Changed your mind? Sorry, we can’t accept returns!)
✅ Shipping delays (Once shipped, we cannot control carrier delays!)

🔹 We ONLY accept returns for:
✅ Misprints, damages, or defects
✅ Incorrect items received

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If your item qualifies for a return, follow the steps below.

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How to Request a Return for a Defective or Incorrect Item

📌 Step 1: Take a clear photo of the issue (misprint, damage, or incorrect item).
📌 Step 2: Email [Your Contact Email] within 7 days of delivery with:

  • Your order number

  • A photo of the issue

  • A brief description of the problem
    📌 Step 3: We will review your request within 3 business days.
    📌 Step 4: If approved, you’ll receive a replacement at no cost.

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🔹 If your return request is not approved, we will not be able to issue a replacement.

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Order Cancellations & Changes

Because all products are made to order, orders cannot be canceled or changed once placed. Please double-check all details before confirming your purchase.

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Final Notes

  • Check your size carefully: We do not offer refunds for ordering the wrong size. Use our size guide before placing an order.

  • Once an order is placed, it is final: No modifications or cancellations are possible.

  • Contact us only for defective, misprinted, or incorrect items: We do not process general returns.

📩 For defective item requests: CharlieSkateCo@gmail.com

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